We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and/or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected], or request a return if you have an account set up.
Return Label Eligibility
We will provide a return label free of charge if the reasoning for the return is received the wrong item. We will ask for proof, and will also check on our end before sending you a return label.
We do not do free returns if you ordered the wrong item. You may still request a return, but you will be resposible for paying the return label rate. We will send you a label, you will just need to pay.
If your return is accepted/approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Warranty Claims
edusportsonline does not hold a warranty for any of the products carried. Any warranty provided is done so through the manufacturer. If you believe your item is covered under warranty, you can reach out to the manufacturer or do so through us, Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase.
Warranty service or replacement decisions are at the sole discretion of edusportsonline.com.
Collateral damage is NOT covered by manufacturer's warranty.
All non-warranty services are charged a labor rate of $50.00 per hour, this does not includes the price of parts and shipping fees. These charges are the responsibility of the customer. Nonpayment can result in confiscation of equipment. Before edusportsonline.com performs any billable services, we will contact you with an estimate.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as lithium batteries (LiPo, Lion) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Discontinued, Clearance, gift cards, and special sale items cannot be returned or exchanged.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Note
edusportsonline.com is not responsible for return shipping, nor any fees associated with return shipping. If an item is found to be damaged in transit, defective out of the box, or incorrectly shipped, please contact our customer service department and shipping instructions will be given.
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